Shipping policy

At Firebear, we ensure reliable and cost-effective shipping solutions tailored to your order needs. Below are the details of our shipping process:

1. Bulk Order Shipping

• Shipping Costs: Determined based on order quantity, weight, and destination, subject to current carrier rates.

• Shipping Options:

  • Sea Freight: Economical choice for large orders with longer transit times.

  • Air Freight: Faster delivery for urgent bulk orders.

• Quotes & Lead Times: Contact our sales team for a customized shipping quote and estimated delivery timeline.

2. Sample Orders

• Samples are shipped either from:

  • Our US Warehouse (faster delivery for local customers).

  • Our China Factory (for international requests).

• Shipping method (express or standard) depends on sample size and destination.

3. Order Processing

• Bulk Orders: Processed within estimated production timeline. Delivery times vary based on shipping method and destination.

• Samples: Typically shipped within 3-5 business days.

4. Tracking & Support

• All orders include tracking information once dispatched.

• For shipping inquiries, contact jenny@thefirebear.com